Frequently Asked Questions

  1. My discount code is not working. What do I do? 
  2. Where is Caring Horse Supplies based? 
  3. Where are your products shipped from? 
  4. Do you ship internationally or process international credit cards? 
  5. How can I pay for my order? 
  6. How long will it take me to get my order? 
  7. How can I check the status of my order? 
  8. Can I cancel or change my order? 
  9. Can I exchange my order? 
  10. What do I do if my order is damaged? 
  11. Why did I only receive part of my order? 

 

  1. My discount code is not working. What do I do? 

We are sorry you are having trouble checking out. Have you made sure the discount code was typed correctly? Discount codes are case-sensitive. If it's still not working, DM us on FB Messenger or support@taftenterprise.com.

  1. Where is Caring Horse Supplies based?

We are solely an online brand operating out of the United States.

  1. Where are your products shipped from?

Our products are shipped from multiple warehouses located across the globe. We provide reliable shipping services to customers worldwide, with a range of shipping options to choose from.

  1. Can you ship internationally or process international credit cards?

We offer international shipping and accept all credit cards.

  1. How can I pay for my order?

Caring Horse Supplies accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

  1. How long will it take me to get my order?

Orders take 1-2 business days to process, shipping takes within 3-7 business days in the USA, and within 7-14 business days for international orders.

  1. How can I check the status of my order?

We understand your eagerness to receive your order, so we will promptly notify you via email once your order is shipped. Additionally, you can keep track of your order's current status by using our 'Track Your Order' page.

  1. Can I cancel or change my order?

We process orders immediately upon placement and cannot cancel or make changes. Please see our returns page for initiating a return.

  1. Can I exchange my order?

We currently do not offer exchanges. If you wish to exchange an item, please return the unused goods to us and make a new purchase for the desired item(s) through our website.

  1. What do I do if my order is damaged? 

We apologize for the inconvenience caused by the condition in which your order arrived. We would like to rectify the situation and make it right for you. Our customer service team is always available to help you with a replacement order or a refund. To get in touch with our team, please send an email to support@taftenterprise.com..

  1. Why did I only receive part of my order?

Rest assured, your order is on its way! Although we strive to ship all orders in one package, there may be occasions when items are shipped from different warehouses. If you have not received multiple tracking numbers, kindly contact our customer service team for support.