Shipping Policy
FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS
We are glad to bring our customers great value and service. That’s why we provide free Standard Shipping on all our orders through out the United States!
SHIPPING RATES
Shipping rates will apply on international orders. Other Shipping Options beyond Free Standard Shipping are available and can be calculated upon check out in your shopping cart.
SHIPPING TIMES
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
2 - 8 days |
|
Europe |
1 - 2 weeks |
| Canada |
1 week |
|
Central & South America |
1 - 2 weeks |
|
New Zealand & Australia |
2 - 3 weeks |
|
Africa |
2 - 4 weeks |
*This doesn't include our Processing time which is usually 1 - 2 days.
*All shipping times exclude clearance/customs delays
Shipping To Over 200 Countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you..
Lost/Missing Packages
Caring Horse Supplies is not liable if the incorrect address is placed during the checkout process. Please ensure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will fully take responsibility for the original order made for you at no charge.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you with customs fees when they arrive in your country.
Tracking Information
You will receive an email with a tracking number once your order is shipped, but sometimes, tracking is not available due to free shipping.
"No Information Available At The Moment"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If an order was placed more than five business days ago and there is still no information on your tracking number, please get in touch with us.
Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.